What is better SysAid or nanoRep? If you’re experiencing a hard time selecting the best Customer Support Software product for your circumstances, try to do a comparison of the available software and find out which one offers more benefits. For instance, here you can examine SysAid (overall score: 9.2; user rating: 98%) vs. nanoRep (overall score: 8.0; user rating: 100%) for their overall performance.
You can also see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to match their features will significantly boost the likelihood of finding the appropriate product for your company. Look closely at other areas of the software for example intuitiveness, adaptability, scalability, and pricing options.
We know that not all businesses have enough time to examine dozens of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
No Customer Support Software will be perfect enough to cover all the needs of a company. While key functionalities of SysAid and nanoRep are important you should also carefully explore the integrations offered by a given solution. In many cases you will already be making use of various kinds of B2B software in your company and it’s definitely better to select services that integrate well with one another. If you do that you will be able to guarantee an effortless exchange of information between your teams and software used, which can significantly reduce time spent on migrating between one solution and the other.
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