What is better SysAid or Kapdesk? Various companies demand different types of Customer Support Software. To learn which one fits your needs, think about assessing various alternatives feature by feature along with their conditions and costs. Likewise, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: SysAid (9.2) vs. Kapdesk (8.0) for total quality and usefulness; SysAid (98%) vs. Kapdesk (100%) for user satisfaction rating. Analyze their strong and low points and find out which software is a better choice for your company. One simple but effective tip is to note down the advantages and disadvantages of both applications next to each other and find out which app is better.
Our experts made sure to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
The products examined on this page are merely a small sample of our full Customer Support Software category and you should remember that there may be more desirable alternatives available. If you want to ensure you make the best possible choice for your company we definitely encourage you to analyze more services first. You may also want to study our top 10 Customer Support Software list to see which apps are in the current year the highest-ranking ones and leaders in the market.
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