What is better SysAid or HP Service Manager? If you need to get a easy way to decide which Help Desk Software product is better, our exclusive algorythm gives SysAid a score of 9.2 and HP Service Manager a score of 8.3 for all round quality and performance. At the same time, SysAid is rated at 98%, while HP Service Manager is rated 84% for their user satisfaction level.
You can also evaluate their product details, including modules, tools, options, plans, prices, and many more. See if the application lets you to customize at least part of its processes to guarantee the app matches your own business processes.
Those of you who are pressed for time or would like to get a Help Desk Software recommendation from our experts may want to investigate these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
It may not always be sufficient to just compare SysAid and HP Service Manager against each other. Even though specific features, pricing and user experience are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by every app. In many cases a less dominant app may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that regardless of lesser market presence it’s a worthy contender to the apps that rule the market.
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