What is better Symphony Summit or OTRS? We are here to simplify the process of assessing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Symphony Summit (8.0) and contrast it with the overall performance of OTRS (8.4). You may also match their overall user satisfaction rating: Symphony Summit (100%) vs. OTRS (99%).
Furthermore, lexamine their services in detail to determine which product can better address your company’s needs. In general, any business app should allow you to immediately check the big picture, all the while giving you quick access to the details.
Our team put a lot of effort to review all popular IT Service Software services offered out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Zendesk, Freshservice.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Both Symphony Summit and OTRS were tested by a panel of independent B2B experts who conducted a detailed examination of all crucial elements of every solution. Their total rating was calculated with unique SmartScore system which gives an individual partial score to each component like: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. We know useful features are not the only thing crucial to a business so we do our best to pay attention to all aspects of a product before calculating its final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
