What is better SupportDesk or Pluck? Buying the ideal Customer Support Software product is all about assessing numerous solutions and identifying the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of SupportDesk and Pluck. For general quality and performance, SupportDesk scored 7.4, while Pluck scored 7.5. On the other hand, for user satisfaction, SupportDesk earned 100%, while Pluck earned 93%.
Below it's also possible to look at their features, terms, plans, etc. to find out which application will be more suitable for your company. One critical aspect to assess is if the software allows you to enable/disable restrictions on various types of users to protect any confidential corporate data.
If you want to quickly identify the best according to our experts we recommend you check out the following solutions: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.
Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Mattel, L'Oreal, Walgreens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Pluck provides a collection of community apps for the management of online reviews and ratings.
If you are still having second thoughts about which app will work best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given app is and how large is its online presence. For example SupportDesk Twitter account has currently 356 followers. At the same time Pluck Twitter is followed by 2874 people.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
