SupportDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- End-Point Management
- Remote System Access
- On-Demand & Unattended Systems
- Audio & Text Chat
- Multiple Types Support Sessions
- Multiple Protocols for Multiple Platforms
- Activity & Machine Health Monitoring
- Video Capture
- PKI Support via SmartCard Redirection
- File Transfer & Management
- Task/Startup Program Management
- Power Management
- PowerShell Access
- System Hardware & Software Reporting
- Real-Time Information
- Software Deployment & Patching
- Network Share Management
- User & System Print Management
- User Drive Mapping Management
- Registry Management
- Script Execution
- Active Directory Access
- Account Management
- Password Management
- Group Memberships Reporting & Management
- Users & Machines Configuration reports
- Global Systems Management Tasks
- Global Active Directory Changes
- Non-Compliant Configuration/States Detection
- Real-Time Compliance Issues Resolution
Pricing Info
Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:
Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 10 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Limited Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 15 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment
- Product Updates
- Technical Support
- Unlimited Internal End Points
- 20 External/On-Demand End Points
- Centralized Configuration & Auditing
- Advanced Remote Control
- Behind the Scenes Management
- Active Directory Integration & Management
- Global Systems Management
- IT Compliance Assessment & Remediation
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pekin Hospital, Kingdon Capital, Asbury Automotive Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A remote desktop support system with IT task automation.
Company Email
sales@goverlan.com
Contact No.
Company's Address
2655 S Le Jeune Rd
Miami, FL 33134
USA
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Please note that while both SupportDesk and Goverlan Reach may have a top quality array of features every service might be aimed at a different company size. If you are studying different apps you should focus on a business type they are catering to. Certain functionalities might scale up efficiently for huge enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for advanced features that you may never actually use.
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