What is better Supportbench or NICE inContact CXone? If you need to get a easy way to find out which Customer Support Software product is better, our proprietary method gives Supportbench a score of 8.0 and NICE inContact CXone a score of 8.8 for general quality and performance. In addition, Supportbench is rated at 93%, while NICE inContact CXone is rated 91% for their user satisfaction level.
You can also evaluate their product details, including modules, tools, options, plans, pricing, and many more. See if the software lets you to customize at least part of its funnels to guarantee it complements your own business procedures.
We realize that not all companies have the time to try out a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you choose a service that you are sure will work best for your company you shouldn’t just pay attention to what professionals have to say about it. Very often individual experience with the service may change, depending on specific preferences and requirements. This is why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable impression of how real users of Supportbench and NICE inContact CXone rate their contact with the product. Our system is built around complex analysis of product mentions on other sites, social networks as well as blogs, so you are going to get a comprehensive and reliable picture of what other users think about each software. In this example Supportbench got a total satisfaction rating at 93% while for NICE inContact CXone 91% of users claim they had an enjoyable experience with it.
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