ContactWorld
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management
- Workspaces
- Ticket Policies
- Automated Workflows
- Notifications
- Sentiment Analysis
- Real-Time Insights
- Agent Scoring
- Knowledge Base
- SLA Management
- Helpdesk Integrations
Pricing Info
Pricing Info
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
- 3 Agents
- Real-time notifications
- Email editor
- Customer sentiment analysis
- Customer health scoring
- Dashboards for high-risk customers
- Reports
- Team & Agent KPIs
- Salesforce integration
- Calendar
- Escalations management
- Surveys
Integrations
Integrations
Supportbench integrates with:
- Jira
- Slack
- Salesforce
- LiveChat
- Power BI
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Solutions, Payfirma, ePass Software
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Supportbench is an omnichannel customer support software to improve customer experiences.
Company Email
Contact No.
Company's Address
Supportbench Services, Inc.
128 W Hastings St #300, Vancouver, British Columbia, V6B 1G8
Canada
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
Pricing Info
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
Integrations
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Photobox, Gigaclear, Sixpack Shortcuts
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
Company Email
Contact No.
Company's Address
Belvedere House
Basing View
Basingstoke
RG21 4HG
ContactWorld Comparisons
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If you continue having doubts about which solution will be best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given solution is and how large is its online presence.For example, if you look at Supportbench LinkedIn profile you’ll find out that they are followed by 56 users. In case of ContactWorld the number of followers on their LinkedIn page is 3555.
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