What is better SupportBee or Wix Answers? To successfully get the most effective and productive Help Desk Software for your company, you need to compare products available on the market. For instance, here you can match SupportBee’s overall score of 7.5 against Wix Answers’s score of 8.9. You can even examine their general user satisfaction: SupportBee (94%) vs. Wix Answers (100%).
What’s more, you can review their good and bad points feature by feature, including their contract conditions and pricing. By comparing products you are more likely to pick the right software for your business. It goes without saying you should know your specific needs to realize which service addresses those needs.
In the event you would like to quickly identify the optimal according to our review team we advise you check out these products: .
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
In case you continue having second thoughts about which service will be best in your case it might be a good idea to examine each service’s social metrics. Such metrics are usually a way to see how popular each service is and how extensive is its online presence. For example, in case of Facebook SupportBee has 467 likes on their official page while Wix Answers profile is liked by 0 users.
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