What is better Squaretalk or AIChatbot? A sensible way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Squaretalk and AIChatbot and see their features compared thoroughly to help you choose which one is the more effective product.
Also, you can review their overall ratings, such as: overall score (Squaretalk: 8.5 vs. AIChatbot: 8.5) and user satisfaction (Squaretalk: 97% vs. AIChatbot: 96%). Check their varying features and similarities and discover which one outperforms the other. Moreover, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
Our experts made sure to review all popular VoIP Software services offered out there, but among them these three caught our special attention: 8×8 VoIP Phone Service, Slack, RingCentral.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
The solutions analyzed on this page are merely a small part of our complete Customer Support Software category and you should keep in mind that there could be better solutions out there. If you would like to make sure you make the optimal decision for your business we definitely urge you to analyze more services first. You can also consider to consult our top 10 Customer Support Software list to find out which services are in the current year the highest-rated ones and dominate the market.
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