What is better Sprinklr Service or Supportbench? Examining products for the top Customer Support Software need not be tough. On our review platform, it is possible to match Sprinklr Service and Supportbench and quickly evaluate their distinct features. We allow you to examine their uniqe benefits, supported devices, customer support, costs, terms, and more.
You may also assess their overall score (8.9 for Sprinklr Service vs. 8.0 for Supportbench) and overall customer satisfaction level (97% for Sprinklr Service vs. 93% for Supportbench). Devote time to assess your best options and discover which one is best for your company. Likewise, you must consider the vendor’s business viability; can you count on them and will they still be on the market in the future?
We did our best to review all popular Customer Service Software products available out there, but among them these three caught our special attention: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Sprinklr Service integrates with the following business systems and applications:
Acoustic Exchange
Adjust
Adobe Analytics
Adobe Experience Manager
Adobe Marketo Engage
Aeris Weather
AppsFlyer
Aprimo
Arabot
Bazaarvoice
Bitly
Bl.ink
Bynder
Canary
Contentful KB
Corezoid
Coveo
Datorama Salesforce
DaveAI
Digital Safe (Smarsh)
Discourse
Domo
Esko
Form Assembly
Freshdesk KB
Freshsales
Getty
Giphy
Global Relay
go.usa
Google Analytics
Google Campaign Manager
Google Data Studio
Google Firebase
Haptik
IBM Watson
IV.ai
Kochava
kona.tech
kore.ai
Lyearn
MailChimp
Medallia
MediaOcean
Microsoft Bot Framework
Microsoft Dynamics 365
MS Dynamics KB
Netomi
Newscred
Nonli
Okta
Oracle B2C Service
Oracle Eloqua
Oracle Responsys
Ozonetel
Power BI
PowerReviews
Proofpoint
Quiq (Snaps)
Salesforce CRM
Salesforce Email Studio
Salesforce Knowledge
Salesforce Service Cloud Lightning
SAP ariba
SAP Service Cloud (C4C)
ServiceNow
Shutterstock
Slack
Socialive
Stripe
Tableau
TreasureData
Trust Pilot
Twilio
WordPress
Zendesk KB
Zendesk Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Samsung, Marriott International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise customer support platform that leverages an advanced AI engine. It uses tools that scale customer service across more than 30 digital and traditional channels. Sprinklr Service automatically collects and analyzes customer feedback with the purpose of enhancing customer experiences.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While core features of Sprinklr Service and Supportbench are important you should also carefully examine the integrations provided by each product. In many cases you will already be making use of other types of B2B software in your company and it’s always more beneficial to opt for apps that integrate well with one another. If you do that you can guarantee a smooth exchange of information between your teams and services, which can considerably reduce time spent on migrating between one software and the other.
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