What is better Sprinklr Service or Helpdesk Pilot? Finding the proper Help Desk Software product is as straightforward as evaluating the good and weaker characteristics and terms offered by Sprinklr Service and Helpdesk Pilot. Here you can also match their overall scores: 8.9 for Sprinklr Service vs. 7.2 for Helpdesk Pilot. Or you can check their general user satisfaction rating, 97% for Sprinklr Service vs. 99% for Helpdesk Pilot.
We suggest that you take some time to examine their unique features and determine which one is the better alternative for your business. Moreover. keep in mind to factor in your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile platform to help you work on the go.
Users who want to save some time or would like to get a Customer Service Software advice from our team may want to examine these top choices for this year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Sprinklr Service integrates with the following business systems and applications:
Acoustic Exchange
Adjust
Adobe Analytics
Adobe Experience Manager
Adobe Marketo Engage
Aeris Weather
AppsFlyer
Aprimo
Arabot
Bazaarvoice
Bitly
Bl.ink
Bynder
Canary
Contentful KB
Corezoid
Coveo
Datorama Salesforce
DaveAI
Digital Safe (Smarsh)
Discourse
Domo
Esko
Form Assembly
Freshdesk KB
Freshsales
Getty
Giphy
Global Relay
go.usa
Google Analytics
Google Campaign Manager
Google Data Studio
Google Firebase
Haptik
IBM Watson
IV.ai
Kochava
kona.tech
kore.ai
Lyearn
MailChimp
Medallia
MediaOcean
Microsoft Bot Framework
Microsoft Dynamics 365
MS Dynamics KB
Netomi
Newscred
Nonli
Okta
Oracle B2C Service
Oracle Eloqua
Oracle Responsys
Ozonetel
Power BI
PowerReviews
Proofpoint
Quiq (Snaps)
Salesforce CRM
Salesforce Email Studio
Salesforce Knowledge
Salesforce Service Cloud Lightning
SAP ariba
SAP Service Cloud (C4C)
ServiceNow
Shutterstock
Slack
Socialive
Stripe
Tableau
TreasureData
Trust Pilot
Twilio
WordPress
Zendesk KB
Zendesk Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Samsung, Marriott International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise customer support platform that leverages an advanced AI engine. It uses tools that scale customer service across more than 30 digital and traditional channels. Sprinklr Service automatically collects and analyzes customer feedback with the purpose of enhancing customer experiences.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
All the data, details and opinions that we offered in this comparison were taken from official company pages, promotional materials available online, actual experience from real clients as well as our personal direct use of every app by a professional reviewer. We do our best to comprehensively test every product, therefore we not only study it on our own, but we also correlate our observations with views of other users from the B2B community.
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