What is better Sprinklr Service or Goverlan Reach? If you want a competent Customer Support Software product for your enterprise you have to remember to compare various alternatives. It doesn’t have to be challenging, and can be as simple as matching their functionalities in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can check Sprinklr Service’s overall score of 8.9 and compare it against Goverlan Reach’s score of 7.3; or Sprinklr Service’s user satisfaction level at 97% versus Goverlan Reach’s 89% satisfaction score.
The contrast can help you identify the good and bad points of each software, and choose which matches your requirements better. On top of the rich features, the software that’s simple to grasp and use is always the better product.
Users who want to save some time or need a Customer Service Software advice from our team may want to examine these top choices for the current year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Sprinklr Service integrates with the following business systems and applications:
Acoustic Exchange
Adjust
Adobe Analytics
Adobe Experience Manager
Adobe Marketo Engage
Aeris Weather
AppsFlyer
Aprimo
Arabot
Bazaarvoice
Bitly
Bl.ink
Bynder
Canary
Contentful KB
Corezoid
Coveo
Datorama Salesforce
DaveAI
Digital Safe (Smarsh)
Discourse
Domo
Esko
Form Assembly
Freshdesk KB
Freshsales
Getty
Giphy
Global Relay
go.usa
Google Analytics
Google Campaign Manager
Google Data Studio
Google Firebase
Haptik
IBM Watson
IV.ai
Kochava
kona.tech
kore.ai
Lyearn
MailChimp
Medallia
MediaOcean
Microsoft Bot Framework
Microsoft Dynamics 365
MS Dynamics KB
Netomi
Newscred
Nonli
Okta
Oracle B2C Service
Oracle Eloqua
Oracle Responsys
Ozonetel
Power BI
PowerReviews
Proofpoint
Quiq (Snaps)
Salesforce CRM
Salesforce Email Studio
Salesforce Knowledge
Salesforce Service Cloud Lightning
SAP ariba
SAP Service Cloud (C4C)
ServiceNow
Shutterstock
Slack
Socialive
Stripe
Tableau
TreasureData
Trust Pilot
Twilio
WordPress
Zendesk KB
Zendesk Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Samsung, Marriott International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise customer support platform that leverages an advanced AI engine. It uses tools that scale customer service across more than 30 digital and traditional channels. Sprinklr Service automatically collects and analyzes customer feedback with the purpose of enhancing customer experiences.
Both Sprinklr Service and Goverlan Reach were evaluated by a team of independent B2B experts who prepared a full analysis of all key aspects of every software. Their ultimate rating was calculated with unique SmartScore system which calculates a separate partial score to every element such as: main features, customer support, mobile support, security, customer satisfaction as well as market presence. We know useful features are not the only factor essential to a company so we make an effort to pay attention to all sides of a product before coming up with its final score.
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