What is better Splashtop Remote Support or Serena Service Manager? Getting the ideal Customer Support Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our unique algorythm provides you with a fast look at the general rating of Splashtop Remote Support and Serena Service Manager. For general quality and performance, Splashtop Remote Support scored 8.9, while Serena Service Manager scored 7.0. On the other hand, for user satisfaction, Splashtop Remote Support earned 90%, while Serena Service Manager earned 93%.
Below it's also possible to look at their characteristics, terms, plans, etc. to find out which software will be more suitable for your company. One key aspect to assess is whether the app allows you to enable and disable limitations on different types of users to protect any sensitive corporate data.
Our experts made sure to prepare reviews of all popular Remote Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Atera, Zendesk, ScreenConnect.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Every time you select a solution that you think will work best for your business you shouldn’t just pay attention to what experts have to say about it. Very often individual experience with the product will vary, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you a reliable impression of how real users of Splashtop Remote Support and Serena Service Manager rate their contact with the app. Our system is built around advanced analysis of product appearances on other sites, social media and blogs, so you are going to get a complete and reliable landscape of what other people think about each app. In this example Splashtop Remote Support has a total satisfaction rating at 90% while for Serena Service Manager 93% of users express they had an enjoyable experience with it.
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