TeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable questions
- Self-service portal
- Multi-language support
- Aggregate reports
- Questionnaire templates
- Custom branding
- Reater selection
- Individual reports
- Supports external reviewers
Pricing Info
Pricing Info
Spidergap offers simple and affordable enterprise pricing based on the number of employees assessed. There is a calculator on the vendor pricing page for computing how much Spidergap will cost.
Spidergap – start at $89/employee
- 10 to 24 employees assessed
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Institute of Fundraising, Autodesk, Sony Computer Entertainment
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Spidergap is a comprehensive, cloud-based feedback tool that is architected to empower small and midsized to manage their assessments.
Company Email
support@spidergap.com
Company's Address
Spidergap
London
UK
Spidergap Comparisons
Popular Spidergap Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
Almost as important as useful features and user support quality are pricing options made available by Spidergap and TeamSupport. Although cost should not be a deciding aspect it’s without a doubt a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up every time your team expands. Make sure you don’t select packages that have extra functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can usually benefit from special pricing. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to pay any money and offers a solid overview of what it’s like to work with Spidergap and TeamSupport.
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