What is better Spiceworks or Vivantio? If you want to get a convenient way to find out which Customer Support Software product is better, our unique algorythm gives Spiceworks a score of 8.6 and Vivantio a score of 8.4 for all round quality and performance. In addition, Spiceworks is rated at 99%, while Vivantio is rated 93% for their user satisfaction level.
You can also compare their product details, such as modules, tools, options, plans, prices, and many more. See if the software lets you to customize some of its funnels to guarantee the software matches your own business workflows.
People who are pressed for time or would like to get a IT Service Software advice from our experts might want to take a look at these top choices for this year: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Spiceworks and Vivantio were evaluated by a panel of independent B2B experts who conducted a full examination of all core elements of each app. Their ultimate rating was calculated by means of unique SmartScore system that gives an individual partial score to every element including: main functionalities, customer support, mobile support, security, user satisfaction as well as market presence. We know useful features are not the only factor essential to a business so we make sure we pay attention to all facets of a service prior to coming up with its final score.
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