What is better SmartUp or Zoho Desk? If you’re having a tough time picking the right Knowledge Management Software product for your company, try to do a comparison of the available software and see which one offers more positive aspects. For instance, here you can review SmartUp (overall score: 8.0; user rating: 100%) vs. Zoho Desk (overall score: 9.0; user rating: 100%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current budget. Working with a clear table to match their features will significantly increase the odds of getting the right product for your company. Look closely at other areas of the software like if it’s easy to use, flexibility, scalability, and pricing terms.
Right now, the most popular services in our Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
SmartUp offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the plan that best suits your requirements.
SmartUp comes with an API that allows users to integrate the platform with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thai Banking Academy, Institute of Banking and Finance (Singapore), NTT Data Asia Pacific
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SmartUp is a mobile-first, gamified online learning platform that enables organizations of all sizes and sectors to bring people, knowledge, and communities anytime and anywhere.
Company Email
support@smartup.io
Contact No.
Company's Address
SmartUp.io Limited
Northcliffe House Young Street, London W8 5EH
United Kingdom
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you test different Knowledge Management Software apps you shouldn’t just analyze their list of features and available pricing plans. Consider that the service should be matching your standards and business so the more flexible their offer the better. Check what OSes are supported by SmartUp and Zoho Desk and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a deal breaker for many companies.
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