What is better SmartUp or Zoho Desk? To ensure that you purchase the most useful and productive Knowledge Management Software for your firm, you should compare products available on the market. For example, here it is possible to match SmartUp’s overall score of 8.0 against Zoho Desk’s score of 9.0. You can even examine their general user satisfaction: SmartUp (100%) vs. Zoho Desk (100%).
Furthermore, you can review their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are sure that you pick the best software for your budget. Of course you must understand your specific needs to realize which service addresses those needs.
Right now, the most significant services in our Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
SmartUp offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the plan that best suits your requirements.
SmartUp comes with an API that allows users to integrate the platform with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thai Banking Academy, Institute of Banking and Finance (Singapore), NTT Data Asia Pacific
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SmartUp is a mobile-first, gamified online learning platform that enables organizations of all sizes and sectors to bring people, knowledge, and communities anytime and anywhere.
Company Email
support@smartup.io
Contact No.
Company's Address
SmartUp.io Limited
Northcliffe House Young Street, London W8 5EH
United Kingdom
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you choose a software that you are sure will work best for your business you shouldn’t only pay attention to what reviewers have to say about it. In many cases individual experience with the app may change, depending on your own preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for every app to give you a quick overview of how actual users of SmartUp and Zoho Desk estimate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a complete and credible landscape of what other users think about each app. In this case SmartUp got a total satisfaction rating at 100% while for Zoho Desk 100% of people express they had a positive experience with it.
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