What is better simplyCT or SupportDesk? Finding the ideal Customer Support Software product is all about assessing numerous solutions and determining the top software for your specific needs. Our exclusive system will give you a brief look at the general rating of simplyCT and SupportDesk. For overall quality and performance, simplyCT scored 6.9, while SupportDesk scored 7.4. On the other hand, for user satisfaction, simplyCT earned 100%, while SupportDesk earned 100%.
Below you can also look at their features, terms, plans, etc. to determine what application will be more suitable for your needs. An important aspect to assess is if the application allows you to enable/disable permissions on different types of users to secure any critical corporate data.
As of now, the top services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
You shouldn’t expect simply a wide set of useful tools and scalable pricing from a well-known Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that when you have any questions about simplyCT or SupportDesk, or you struggle with some problems, or maybe you’ll need to request a certain revision or feature useful to your company you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to profit from individual training or at least a knowledge base you can use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
