Surfboard
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Import Content from Desktop, Google Drive/ Dropbox Knowledge
- Capturing Instrument (Capture and manage web content web pages, articles, clippings, etc.)
- Diverse Set of Content Types
- Decision Trees Guided Workflows
- Multi-language support
- Content Organization/Segmentation
- User Control/Permissioning
- Enterprise Security
- Automated Content Maintenance
- Content Publication Workflow
- User Feedback and Ratings
- Personalized Search
- Pin-pointed Document Search (search inside document and open to exact location)
- Advanced Analytics
- Real-time answer suggestions for agent chat/ emails/live calls
- Open answers inside articles or documents
- Out-of-the-box Agent Assist
Pricing Info
Pricing Info
Shelf doesn’t offer standard pricing. Get in touch with the vendor for a quote.
Integrations
Integrations
Shelf offers support for integrations for all cloud services. The following applications are a few examples:
- Google Drive
- Dropbox
- Slack
- SharePoint
- Evernote
- Gmail
- Chrome
- Salesforce
For more details regarding integration, contact support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvard Business School, Google, Amazon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An award-winning content organization and file sharing platform designed for dispersed teams.
Company Email
info@shelf.io
Company's Address
Shelf
175 Atlantic Street
Stamford, CT 06901
USA
Shelf Comparisons
Popular Shelf Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Intelligent Scheduling
- Detailed Forecasting
- Fast Shift Planning
- Third-party Integration
- Shared Schedules
- Ticket Forecast Management
- Automated Schedule
- Daily Activities
Pricing Info
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
- Automatically schedule shifts 8 weeks in advance
- Automatically schedule intraday activities
- Configure activities to match the way your team works
- Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
- All features in Starters +
- Intelligently scheduled activities to meet forecasted volume
- View, customize, and adjust ticket forecasts
Integrations
Surfboard integrates with a variety of tools like calendars and HR systems. It can seamlessly connect with the following, and more:
- Intercom
- Zendesk
- Dixa
- Front
- Twilio
- Aircall
- Kustomer
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lick Home, Freshly Cosmetics, Wolf & Badger
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Surfboard is a smart team planning and ticket forecasting solution made for customer support teams at scale.
Company Email
Company's Address
Surfboard Technology Limited,
Cottage Place,320 City Rd, London, EC1V 2NZ,
United Kingdom
Surfboard Comparisons
Popular Surfboard Alternatives
In the event you continue having second thoughts about which solution will perform best in your case it might be a sensible idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular every service is and how large is its online presence. For example Shelf Twitter account has currently 1487 followers. At the same time Surfboard Twitter is followed by 15 people.
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