Phone.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
sales@sharpencx.com
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Auto-receptionist
- Call forwarding
- Call screening
- Call transfers
- Call waiting
- Caller ID
- Caller menus and queues
- Conference call line
- Custom greetings and hold music
- Faxing (send and receive)
- Global numbers
- Local numbers
- Mobile apps for Android and iPhone
- Premium features available
- Toll-free numbers
- Transfer existing phone numbers
- Unlimited extensions
- Virtual PBX
- Voicemail (with unlimited extentions)
- Voicemail-to-text service
Pricing Info
Phone.com is available in three plans. In addition, users can choose to pay for an unlimited or pay-per-minute plan. Here are the details:
Base
- Pay-Per-Minute Plan: $9.99/month billed annually or $12.99 month-to-month
- Unlimited Plan: $19.99/month billed annually or $22.99 month-to-month
- Features:
- 300 Monthly Minutes
- 1 Local or Toll-Free Number
- 5,000 SMS Messages
- 300 Bonus Included Minutes
- Unlimited User Extensions
- 40+ Standard Features
- Call Forwarding
Plus
- Pay-Per-Minute Plan: $14.99/month billed annually or $19.99 month-to-month
- Unlimited Plan: $22.99/month billed annually or $24.99 month-to-month
- Features:
- Unlimited Monthly Minutes
- Unlimited User Extensions
- 2 Local or Toll-Free Numbers
- 10,000 SMS Messages
- 500 Bonus Included Minutes
- All Base Plan Features
- Premium Hold Music
Pro
- Pay-Per-Minute Plan: $29.99/month billed annually or $39.99 month-to-month
- Unlimited Plan: $24.99/month billed annually or $27.99 month-to-month
- Features:
- Unlimited Monthly Minutes
- Unlimited User Extensions
- 3 Local or Toll-Free Numbers
- 20,000 SMS Messages
- 1,000 Bonus Included Minutes
- All Plus Plan Features
- Call Analytics
- HD Video Conferencing
Integrations
No information available
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Zoho, Insightly, Trello, Aflac
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Phone.com is a leading cloud-based phone company that provides innovative communications solutions to small businesses and entrepreneurs.
Company Email
support@phone.com
Contact No.
Company's Address
211 Warren Street, Newark, NJ 07103
Phone.com Comparisons
Popular Phone.com Alternatives
In case you are still having second thoughts about which product will perform best for your business it may be a sensible idea to check out each service’s social metrics. Such metrics are frequently an indicator of how popular a given service is and how wide is its online presence. For instance, in case of Facebook Sharpen has 397 likes on their official profile while Phone.com profile is liked by 11265 users.
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