What is better SessionCam or CustomerSuccessBox? If you wish for a competent Customer Experience Management Software product for your company you need to invest time and examine a wide range of alternatives. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can see SessionCam’s overall score of 8.0 and compare it against CustomerSuccessBox’s score of 8.6; or SessionCam’s user satisfaction level at N/A% versus CustomerSuccessBox’s 95% satisfaction score.
The assessment will help you identify the strengths and weaknesses of each software, and decide which one matches your requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better choice.
At the moment, the most popular solutions in our Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
SessionCam’s enterprise pricing is available upon request. Interested users can also check the vendor’s 21-days free trial, and have a professional team assist them on building a plan, and achieving their website goals.
Your existing marketing analytics stack will be enhanced by SessionCam thanks to a wide range of integrations, including:
Google Analytics
Google 360
Adobe Analytics
Oracle Maxymiser
Optimizely
Monetate
Qubit
A/B Tasty
Tealium
PIWIK
Ensighten
Magento
Visual Web Optimizer (VWO)
Qualaroo
Webtrends
ServiceTick
Custom variables such as multi-variant test codes can be passed into SessionCam and our API gives you a real-time data feed of visitor data recorded from your website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sky, Financial Times, John Lewis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SessionCam records, analyzes, and replays every journey your customers made on your website.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Almost as essential as functionalities and client support quality are pricing plans made available by SessionCam and CustomerSuccessBox. While pricing should not be the sole element it’s surely a key thing to think about. You should try to find a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your business grows. You should be certain you don’t pick packages that include additional functionalities that you won’t use and always make an effort to contact with the vendor directly as big companies can usually count on discounts. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a practical overview of what it’s like to work with SessionCam and CustomerSuccessBox.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
