What is better ServiceNext or BotPenguin? When looking for the right Customer Support Software for your business our recommendation is that you review the functions, costs, along with other essential information about the product and vendor. Here, you can examine the parallels and discrepancies between ServiceNext (overall score at 8.0 and user satisfaction at 96%) and BotPenguin (overall score at 8.6 and user satisfaction at 96%).
You may also examine their unique details, such as functions, plans, costs, terms, etc. Similarly, read the terms thoroughly for information on hidden costs, like, installation, separate support plan, upgrade fees, storage fees, and other similar charges.
Currently, the best solutions in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
1 Bot
2,000 Messages Per Month
1 Team Member
1 Facebook Page
Live Chat
Conditional Flow
30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
Unlimited Bots
3,000 – 500,000 messages/month
Unlimited Team Members
10 Facebook Pages
Live Chat
Conditional Flow
Book Appointments
CSV Export
Google Calendar, Bitrix, and Zoho CRM Integrations
90 Days of Data Storage
Reports & Analytics
Email and Call Support
Emperor – By quote
Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
Live Chat
Conditional Flow
Book Appointments
CSV Export
Customer Success Officer
Google Calendar, Bitrix, and Zoho CRM Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
Zoho CRM
Google Calendar
Bitrix
Dropbox
Eventbrite
Freshsales
GoDaddy
Google Analytics
Google Drive
Google Sheets
HubSpot
MailChimp
Outlook
PayPal
Salesforce
Shipway
Stripe
Todoist
Twilio
Wix
WordPress
Zapier
Zendesk
Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
When you choose a software that you are sure will work best for your company you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the solution may be different, depending on specific goals and needs. This is why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable impression of how real users of ServiceNext and BotPenguin estimate their experience with the product. Our system is based on complex analysis of product appearances on other sites, social networks and blogs, so you will get a comprehensive and reliable overview of what other people think about each solution. In this case ServiceNext has a total satisfaction rating at 96% while for BotPenguin 96% of people express they had a positive experience with it.
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