What is better ServiceDock or Quantum Metric? If you’re having a tough time choosing the right Customer Experience Management Software product for your company, it’s a good idea to compare the available software and determine which tool offers more advantages. For example, here you can review ServiceDock (overall score: 8.0; user rating: 100%) vs. Quantum Metric (overall score: 8.0; user rating: 99%) for their overall performance.
You can also see which one provides more features that you need or which has more flexible pricing plans for your current situation. Using a clear table to evaluate their features will significantly boost the odds of finding the best product for your company. Look closely at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing terms.
Currently, the top services in our Customer Experience Management Software category are: Zendesk, Alchemer, Smartlook.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
Quantum Metric offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Premium – $5,500/month
Up to 1M Sessions per Month
Up to 10 Users
Deep Analytics
30 Day Historical Replay Storage
Full Machine Intelligence
SaaS Deployment
Enterprise Plus – By quote
Custom Sessions
Unlimited Users
Deep Analytics
As Needed Historical Replay Storage
Full Machine Intelligence
SaaS or On-Premise Deployment
Aside from the above-mentioned plans, Quantum Metric has a no-cost Start plan. For more information regarding the free SaaS package, request for an evaluation invitation.
Quantum Metric’s API allows it to integrate with A/B/n testing programs like Oracle Maxymiser and NPS/CES survey solutions such as Qualtrics and OpinionLab.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Quantum Metric is a unique customer management software powered by Big Data and machine intelligence.
Almost as essential as functionalities and user support level are pricing packages given by ServiceDock and Quantum Metric. Even though cost should not be a deciding aspect it’s definitely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up if your team expands. Make sure you don’t pick packages that include additional tools that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t require you to invest any money and gives you a reliable overview of what it feels like to work with ServiceDock and Quantum Metric.
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