What is better Serena Service Manager or Bria? Finding the right Customer Support Software product is as easy as contrasting the good and weaker features and terms offered by Serena Service Manager and Bria. Here you can also match their general scores: 7.0 for Serena Service Manager vs. 8.5 for Bria. Or you can verify their general user satisfaction rating, 93% for Serena Service Manager vs. 98% for Bria.
We suggest that you take some time to examine their specific functions and decide which one is the better choice for your company. Likewise, remember to take into account your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile platform to help you work on the go.
Our team put a lot of effort to review all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
When you select a product that you are sure will be an actual asset for your team you shouldn’t just focus on what professionals have to say about it. Very often individual experience with the solution may change, depending on specific goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every software to give you a reliable overview of how actual users of Serena Service Manager and Bria estimate their contact with the service. Our system is built around complex analysis of product appearances on other sites, social networks and blogs, so you will get a full and reliable landscape of what other users think about each app. In this case Serena Service Manager got a total satisfaction rating at 93% while for Bria 98% of people claim they had a positive experience with it.
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