What is better Serena Service Manager or Acquire? With a wide range of functionalities, pricing, conditions, and more to check, finding the right Customer Support Software for your business is tricky. However by using our system, you can easily match the features of Serena Service Manager and Acquire as well as their general rating, respectively as: 7.0 and 8.5 for overall score and 93% and 99% for user satisfaction.
You can also compare them feature by feature check out which software is a better fit for your company. Don’t forget to get a free trial first before opting in for a plan to experience how the solution can help you in practical situations.
In the event you need to quickly locate the top Customer Support Software according to our experts we recommend you check out the following solutions: Freshdesk, Freshdesk Omni, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Acquire integrates with the following business systems and applications:
Microsoft Dynamic CRM
Zoho
Salesforce
Hubspot
Infusionsoft
SugarCRM
Zoho support
Freshdesk
Zendesk
Zapier
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Lexus, Audi, Kleer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform. It has innovative tools like speech recognition, one-way video support, visitor journeys, and real-time traffic analytics. With this full-stack, you can be confident with the support you provide.
If you test various Customer Support Software solutions you shouldn’t simply analyze their list of features and available pricing packages. Consider that the service must be adjusted to your requirements and business so the more flexible their offer the better. Check what OSes are supported by Serena Service Manager and Acquire and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a critical factor for many businesses.
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