What is better ScreenConnect or User.com? A great way to choose the right Customer Support Software product for your firm is to match the solutions against each other. Here you can compare ScreenConnect and User.com and see their capabilities compared thoroughly to help you decide on which one is the superior product.
Likewise, you can review their overall ratings, such as: overall score (ScreenConnect: 9.0 vs. User.com: 8.4) and user satisfaction (ScreenConnect: 96% vs. User.com: 100%). Browse through their varying features and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to review all popular Remote Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
User.com integrates with the following systems and applications:
Slack
Shopify
Magento
WordPress
Twilio
Zapier
PrestaShop
Squarespace
Salesforce
Drupal
Segment.io
BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Almost as important as features and customer support level are pricing options made available by ScreenConnect and User.com. Although price should not be the sole element it’s definitely a key thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up when your company grows. Make sure you don’t opt for plans that have extra functionalities that you won’t find useful and always try to contact with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and gives you a solid overview of what it’s like to work with ScreenConnect and User.com.
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