What is better ScreenConnect or SquidsDBaaS? When looking for the proper Customer Support Software for your company it is suggested that you evaluate the functions, pricing, and other crucial info concerning the product and vendor. Here, you can check the parallels and discrepancies between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and SquidsDBaaS (overall score at 8.4 and user satisfaction at 100%).
It's also possible to check their unique details, like functions, plans, rates, conditions, etc. What is more, read the terms thoroughly for information on hidden costs, such as, installation, separate helpdesk support, upgrade fees, disk space fees, and more.
We are aware that not all businesses have enough time to test dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Squids.io offers enterprise pricing plans through virtual CPU-usage-based license subscription. The total monthly price includes resource charges from Squids.io and the selected cloud provider. You can also use the DBaaS solution for free by choosing the community plan. Here are the details:
Community
Database deployment
Resource upgrading
Full Database lifecycle management
Insights
High-availability architecture
Security
Support via direct web & chat group
Standard – $0.011/vCPU hour
All features in Community Plan, Plus:
Automation
Multi-cloud migration/cloning
Performance monitoring & notifications
Database cloning, backup, fault recovery, & other maintenance services
Squids.io is a Database-as-a-Service solution for businesses and developers to build and run high-availability and cost-effective databases across cloud environments.
When you choose a software that you believe will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. Quite frequently individual experience with the service will vary, depending on your own goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick overview of how actual users of ScreenConnect and SquidsDBaaS evaluate their experience with the product. Our algorithm is built around advanced analysis of product mentions on other sites, social media and blogs, so you will get a full and credible landscape of what other people think about every software. In this example ScreenConnect got a total satisfaction rating at 96% while for SquidsDBaaS 100% of people express they had an enjoyable experience with it.
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