What is better ScreenConnect or KnoBis? When scouting for the right Customer Support Software for your organization our recommendation is that you assess the functions, rates, along with other important information about the product and vendor. Here, you can check the similarities and discrepancies between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and KnoBis (overall score at 8.0 and user satisfaction at 100%).
It's also possible to look at their specific modules, for example services, plans, costs, terms, etc. Moreover, read the terms carefully for information on hidden fees, like, setup fees, independent customer service, upgrade fees, disk space fees, and other similar charges.
People who are pressed for time or want a Remote Support Software recommendation from our experts might want to investigate these top choices for this year: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both ScreenConnect and KnoBis were reviewed by a panel of independent B2B experts who prepared a detailed analysis of all crucial elements of every service. Their final rating was calculated by means of unique SmartScore algorithm that provides an individual partial score to each element including: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a business so we make an effort to pay attention to all aspects of a product before coming up with its final score.
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