What is better KnoBis or LiveChat? Comparing products to find the best Customer Support Software need not be complicated. On our review platform, we enable you to match KnoBis and LiveChat and promptly see their varying features. We allow you to examine their features, supported devices, level of support, pricing rates, terms, and many more.
You can also assess their overall score (8.0 for KnoBis vs. 9.0 for LiveChat) and overall customer satisfaction level (100% for KnoBis vs. 96% for LiveChat). Devote time to examine your leading options and determine which one is right for your company. Similarly, you have to consider the software vendor’s business viability; can you count on them and will they still be on the market a few years from now?
Users who don't have much time or could use a Learning Management Systems (LMS) recommendation from our experts might want to examine these top choices for the current year: TalentLMS, Graphy, Litmos.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
When you select a solution that you are sure will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. In many cases personal experience with the service may be different, depending on specific goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for each product to give you an immediate impression of how actual users of KnoBis and LiveChat evaluate their contact with the solution. Our algorithm is built around advanced analysis of product appearances on other websites, social media and blogs, so you will receive a complete and credible overview of what other customers think about every product. In this example KnoBis got a total satisfaction rating at 100% while for LiveChat 96% of users express they had an enjoyable experience with it.
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