What is better ScreenConnect or Hitsteps? A good way to find the right Customer Support Software product for your business is to compare the solutions against each other. Here you can compare ScreenConnect and Hitsteps and see their functions compared in detail to help you pick which one is the more effective product.
Similarly, you can review their overall ratings, for instance: overall score (ScreenConnect: 9.0 vs. Hitsteps: 8.0) and user satisfaction (ScreenConnect: 96% vs. Hitsteps: 100%). Check their varying features and similarities and discover which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular Remote Support Software services that you can find out there, but among them these three deserved our special attention: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:
Hitsteps integrates with the following business systems and applications:
HTML
WordPress
Joomla
Drupal
Shopify
Prestashop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Market Twister, Zethus, Preferred Traffic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful real-time visitor management and live chat service that allows you to monitor visitors stream and follow each visitor’s pageviews to know more about them. It can determine visitors’ locations, operating systems, browsers, and devices used. With that information, engagement is more colorful, and lead generation a high possibility.
The apps analyzed on this page are merely a sliver of our entire Customer Support Software category and you should remember that there could be more reliable alternatives out there. If you want to make sure you make the best possible choice for your company we strongly suggest that you compare more services first. You can also consider to check out our top 10 Customer Support Software list to learn which software are now the highest-ranking ones and leaders in the market.
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