What is better ScreenConnect or Hibox? If you wish for a competent Collaboration Software product for your company you have to take time to examine several solutions. It doesn’t have to be complex, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find ScreenConnect’s overall score of 9.0 and compare it against Hibox’s score of 8.9; or ScreenConnect’s user satisfaction level at 96% versus Hibox’s 97% satisfaction score.
The evaluation will allow you to find out the strengths and weaknesses of each software, and choose which one suits you requirements better. Beyond the main features, the software that is easy to understand and use is always the better product.
We did our best to review all popular Remote Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Hibox offers two plans for users to choose from, including an enterprise pricing plan that allows you to store and share unlimited files, apply advanced security features, and access complete message history. Here are the details:
Hibox is a collaboration tool that provides teams the convenience of making video conferences and chat interactions and managing their projects and tasks on a single platform.
Almost as important as functionalities and client support quality are pricing packages made available by ScreenConnect and Hibox. Even though price should not be a deciding element it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up every time your business expands. You should be certain you don’t select pricing plans that include additional features that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from discounts. You should also give a chance to a free trial or demo of each software to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and gives you a practical overview of what it’s like to work with ScreenConnect and Hibox.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
