What is better ScreenConnect or Alloy Navigator? If you want to have a convenient way to find out which Customer Support Software product is better, our unique system gives ScreenConnect a score of 9.0 and Alloy Navigator a score of 8.0 for all round quality and performance. In addition, ScreenConnect is rated at 96%, while Alloy Navigator is rated 98% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, prices, and more. Check if the software allows you to customize a few of its processes to guarantee the software fits your own business workflows.
As of now, the leading services in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cater to all the requirements of a specific team. Even though core functionalities of ScreenConnect and Alloy Navigator are important you should also carefully study the integrations supported by every app. Quote frequently you will already be working with some other SaaS software in your company and it’s much better to opt for solutions that integrate well with each other. With that approach you will be able to guarantee a smooth exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one app and the next.
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