Compare Samanage vs. PHC Service FX

The best Help Desk Software is a service that can handle your company’s specific requirements. It’s easy to determine which solution works best for your company if you assess numerous products before you decide which one is the best. As an example, Samanage and PHC Service FX are scored at 9.6 and 6.7, respectively, for overall quality and performance. Similarly, Samanage and PHC Service FX have a user satisfaction rating of 98% and 99%, respectively, which shows the general feedback they get from customers. Moreover, talk to an existing user of the software and ask for their opinion regarding the software in question. At this time, the most significant services in our Customer Support Software category are: Samanage, Freshdesk, Zendesk.
Compare

Samanage

VS

PHC Service FX

VS

Samanage screenshot PHC Service FX screenshot
Pricing Page

Our Score

Our Score

9.6 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

99% ?

Price

Price

by quote

£17.51

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
An innovative business software with a unique user experience.
Quick Links
Languages

Languages

English English
List of Features

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

PHC Service FX FEATURES

  • fast and reliable support
  • use of one email for better management and organization
  • Immediate access to customer requests and ticket status
  • Delegate requests for faster response and resolution time
  • Determine shifts and trends with customer analytics
  • Manage your customer service requests
Integrations

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

The API of PHC FX

With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.

PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.

Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.

If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Freelancers
Pricing Page

Pricing Page

Learn more about Samanage pricing Learn more about PHC Service FX pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Pricing Info

Pricing Info

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Here are the PHC Service FX cost details:

PHC Service FX comes with three plans that cater to varying help desk needs of your organization.

Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.

Net Edition.
This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.

Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.

Contact Phone

Contact Phone

1.888.250.8971 44 207 608 5057
Company's Address

Company's Address

117 Edinburgh South
Suite 100, Cary NC 27511
Suite LP23252 Lower Ground Floor, 145-157 St John Street. London EC1V 4PW
Contact Email

Contact Email

support@samanage.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Prominent Customers

Prominent Customers

Sunnergetic, Wiz Interactive, Gumelo
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Software Comparison

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Samanage and PHC Service FX against each other. Although useful functionalities, cost and user experience are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by every software. Very often a less popular app may turn out to be a great choice that was distinguished with B2B awards such as our Great User Experience Award which proves that despite smaller market popularity it’s a worthy contender to the software that rule the market.