What is better Samanage or MiContact Center? You have such a wide range of Customer Support Software alternatives in today’s state of that industry that selecting the best product is often frustrating. On our comparison page, we let you examine the tool, stipulations, available plans, and more details of Samanage and MiContact Center.
You can also assess their score (8.9 for Samanage vs. 7.8 for MiContact Center) and user satisfaction level (98% for Samanage vs. N/A% for MiContact Center). The scores and ratings give you a general idea how these two software products perform. In addition, check if the application can integrate with your current business apps to guarantee greater productivity.
In the event you need to quickly decide on the optimal Customer Support Software according to our experts we advise you try out one of these products: Freshdesk Omni, Freshdesk, Zendesk.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
If you are still having doubts about which software will work best in your case it might be a good idea to check out each service’s social metrics. These metrics are quite often a way to see how popular a given service is and how large is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official page while MiContact Center profile is liked by 6270 users.
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