Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Sales pipeline
- Activity monitoring
- Goal tracking
- Built-in tracking
- Product management
- Deal management
- Sales workflow automation
- Data entry automation
- Contact management
- Team inbox
- Sales reports
- Sales forecasting
- Google CRM
- Integrations
Pricing Info
Pricing Info
Salesmate has two affordable options for enterprise pricing that you can pay month-to-month or once a year. The details of these plans are as follows.
Starter – $15/month or $12/month/annual billing
- Contact management
- Company management
- Deal management
- Multiple pipeline handling
- Activity management
- Notes & follow-ups
- Calendar synchronization
- Customizations
- Email automation
- Voice & text communications
- Workflow management
- 10 workflows
- 250 emails per user per workday
- Standard reports & dashboard
- Multiple report types
- Insights
- Sales pipeline & funnel
- Call logs
- Chrome extension & mobile apps
- Add-ons & integrations
- Unlimited records
- 2 GB per user storage
- Security features
- 24/5 support
Growth – $30/month or $24/month/annual billing
- All Starter features
- Recurring activities
- Products & services management
- Goal management
- Email scheduling
- Email reminders
- Email metrics
- 3 team inboxes
- 25 workflows
- 500 emails per user per workday
- Custom reports & dashboard
- Email analytics
- Email template usage analytics
- 5 GB per user storage
- Custom security roles
Boost – $50/month or $40/month/annual billing
- All Growth features
- Teams
- 5 team inbox
- 10/user sequences
- 1000/user/day sequence emails
- Power Dialer (smart queue)
- Voicemail drop
- 50 workflows
- 1000/user/day emails
- Google Data Studio
- 10GB/user file storage
- IP restriction
Integrations
Integrations
Salesmate makes your digital ecosystem more connected and streamlined with the following integrations:
- Google Apps
- Cognito Forms
- Shopify
- ActiveCampaign
- Squarespace
- WebMerge
- RingCentral
- Slack
- Gravity Form
- MailChimp
- Wufoo
- Clearbit
- Zapier
- WordPress
- Microsoft Calendar
- AWeber
- Mad Mimi
- Sendlane
- SendinBlue
- Formstack
- Harvest
- Woodpecker
- Invoice Ninja
- Livestorm
- PieSync
Salesmate also offers API access and is working towards integrating with Google Data Studio.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
RKA Ventures, LLC, HoldMyTicket, Airshark
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive solution that lets sales teams engage communication tools with only a few clicks. These include in-app calling and texting tools, allowing agents to reach out to leads and customers instantly.
Company Email
Company's Address
Salesmate
RapidOps, Inc.
525 North Tryon Street, Suite 1600
Charlotte, NC 28202
USA
Salesmate Comparisons
Popular Salesmate Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
The software compared on this page are only a small part of our entire CRM Software category and you should remember that there could be more reliable solutions available. If you would like to make sure you make the wisest choice for your business we definitely encourage you to analyze more solutions first. You may also want to check out our top 10 CRM Software ranking to find out which software are currently the highest-rated ones and leaders in the market.
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