What is better Salesforce Snap-ins or Vivocha? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Salesforce Snap-ins received 8.9 points, while Vivocha gained 8.4 points. At the same time, for user satisfaction, Salesforce Snap-ins scored N/A%, while Vivocha scored N/A%.
Information regarding their unique elements, tools, supported platforms, customer support, etc. are provided below to provide you with a more versatile review. Don’t forget to choose only the features your company needs so you don’t waste resources for features which are redundant.
Users who are pressed for time or would like to get a Customer Support Software recommendation from our team may want to investigate these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Almost as essential as functionalities and client support responsiveness are pricing plans offered by Salesforce Snap-ins and Vivocha. Although cost should not be a deciding element it’s surely a key thing to think about. You should try to find a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your business expands. Make sure you don’t choose plans that include advanced functionalities that you won’t find useful and always try to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with Salesforce Snap-ins and Vivocha.
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