What is better Salesforce Service Cloud or SupportDesk? Examining products to get the best Customer Support Software need not be difficult. On our review platform, we enable you to match Salesforce Service Cloud and SupportDesk and immediately evaluate their differences. We allow you to check their functions, supported devices, support service, prices, terms, plus more.
It's also possible to review their overall score (9.6 for Salesforce Service Cloud vs. 7.4 for SupportDesk) and overall customer satisfaction level (97% for Salesforce Service Cloud vs. 100% for SupportDesk). Spend some time and assess your leading choices and find out which one is right for your company. Similarly, you have to assess the software vendor’s background; can they be relied upon and will they still be around in a few years time?
Right now, the top services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Both Salesforce Service Cloud and SupportDesk were tested by a group of independent SaaS experts who prepared a thorough study of all key elements of every service. Their final rating was prepared using our unique SmartScore algorithm which gives an individual partial score to every component including: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. We realize useful features are not the only thing essential to a company so we make an effort to pay attention to all facets of a solution before calculating its final score.
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