What is better Salesforce Service Cloud or SupportDesk? If you’re having a tough time picking the right Customer Support Software product for your needs, it’s a good idea to compare and contrast the available software and see which tool offers more positive aspects. For instance, here you can assess Salesforce Service Cloud (overall score: 9.6; user rating: 97%) vs. SupportDesk (overall score: 7.4; user rating: 100%) for their overall performance.
You can also see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Working with a clear table to compare their features will significantly boost the possibility of obtaining the best product for your company. Take a closer look at other aspects of the software such as ease-of-use, adaptability, scalability, and pricing terms.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Both Salesforce Service Cloud and SupportDesk were tested by a team of reliable SaaS experts who conducted a detailed analysis of all key aspects of every solution. Their final rating was calculated by means of unique SmartScore algorithm which calculates a separate partial score to each component such as: main features, customer support, mobile device support, security, customer satisfaction as well as reviews in other media. We know useful features are not the only thing essential to a company so we do our best to pay attention to all sides of a product prior to calculating its final rating.
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