What is better RichCall or Bria? There is a wide range of Customer Support Software products in the market these days. The best way to find out which one fits your needs best is to compare them side by side. As an example, here you can review RichCall and Bria for their overall score (8.0 vs. 8.5, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively).
You can even examine their features and pricing conditions and other helpful facts below. When matching products make sure to compare their corresponding features and mark their distinctive elements to get a clearer picture of both deals. What is more keep in mind to evaluate secondary issues like security, backup, ease-of-use, and customer support.
Our experts made sure to review all popular Live Chat Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
No Customer Support Software will be able to cater to all the needs of a company. While key functionalities of RichCall and Bria should matter you should also carefully examine the integrations provided by every software. Quote frequently you will already be using various kinds of B2B software in your company and it’s always better to select services that integrate well with each other. If you do that you can guarantee a smooth exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
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