What is better Rheobot or ScreenConnect? When choosing the appropriate Customer Support Software for your organization our recommendation is that you examine the functions, pricing, as well as other critical information about the product and vendor. Here, you can check the similarities and distinctions between Rheobot (overall score at 8.0 and user satisfaction at 94%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You can also examine their specific modules, such as features, plans, pricing, terms and conditions, etc. What is more, analyze the terms thoroughly for information on extra charges, such as, setup cost, separate support plan, upgrade fees, cloud storage fees, and other similar charges.
In the event you would like to quickly identify the best Live Chat Software according to our experts we suggest you take a look at the following products: Zendesk, Vision Helpdesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Rheobot and ScreenConnect were evaluated by a team of reliable B2B experts who conducted a detailed examination of all important aspects of every solution. Their ultimate rating was prepared with unique SmartScore model that gives a separate partial score to each element including: main features, customer support, mobile device support, security, client satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a app prior to coming up with its final score.
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