What is better Rescue by LogMeIn or CRMdesk? It’s easy to our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Rescue by LogMeIn received 7.4 points, while CRMdesk earned 8.0 points. Meanwhile, for user satisfaction, Rescue by LogMeIn scored N/A%, while CRMdesk scored N/A%.
Details about their features, tools, supported platforms, customer support, plus more are available below to give you a more versatile comparison. Keep in mind to get only the features that you need so you don’t waste money for functions that are unnecessary.
We know that not all businesses have the time to try out a large number of different products, so we created a list of suggestions that you may find useful. Our top selections for the category are: .
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Almost as essential as useful features and user support level are pricing packages offered by Rescue by LogMeIn and CRMdesk. Even though pricing should not be the only factor it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and easily scaled up if your company expands. Be sure that you don’t pick packages that have advanced features that you won’t use and always try to contact with the vendor directly because enterprises can usually benefit from discounts. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and offers a practical overview of what it’s like to work with Rescue by LogMeIn and CRMdesk.
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