Compare Re:Desk vs. KronoDesk

Today’s companies need the best Help Desk Software product to stay competitive. On this page we help you with buying the right tool, by allowing you to evaluate Re:Desk and KronoDesk down to the very details of their individual offers. You may also examine our general scoring values, which rate the software overall quality and performance. Re:Desk got a 8.0 score, while KronoDesk has a score of 6.5. Likewise, you may compare their general user satisfaction rating: N/A% (Re:Desk) against 100% (KronoDesk). Don’t forget to select the solution that best addresses your most crucial needs, not the software with a lot of features. At the moment, the best services in our Service Desk Software category are: Zendesk, Freshservice, Samanage.
Software

Re:Desk

VS

KronoDesk

VS

Re:Desk screenshot KronoDesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.5 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Cost

Cost

$29.99

$19.99

Price Scheme

Price Scheme

Monthly payment Monthly payment | One-time payment
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Easy Links
Available Support

Available Support

Ticket
Phone
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • KronoDesk Email Integration Service
  • Other in-house downloads and integrations

 

Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about KronoDesk pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Vendor Email

Vendor Email

sales@inflectra.com
Languages Supported

Languages Supported

English, Russia English, China, Germany, India, Japan
Phone Number

Phone Number

1-866-572-5878
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here is the KronoDesk cost information:

KronoDesk offers 8 pricing plans, details are described below.

Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.

Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month

3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month

5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month

10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month

20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month

50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month

100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month

 

Popular Customers

Popular Customers

Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

KronoDesk FEATURES

  • User-friendly web-based help desk ticket submission
  • Automated email notifications when tickets updated
  • Ticket tracking and history
  • Self support channels for end users who want to fix issues on their own
  • Customizable fields, status, priorities and workflows
  • Integrated dashboard for easy monitoring and management
  • Email and RSS subscription to threads, forums, and online communities
  • Knowledgebase with entries searchable via category and keyword
  • Integrated Screenshot capture tool
Contact Address

Contact Address

8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Help Desk Software will manate to solve all the requirements of a business. While main functionalities of Re:Desk and KronoDesk should matter you should also carefully study the integrations provided by every solution. In many cases you will already be using other types of B2B software in your company and it’s much better to select software that integrate well with one another. With that approach you will be able to guarantee a smooth transfer of data between your teams and apps, which can really reduce time wasted on migrating between one solution and the other.