Compare Re:Desk vs. KronoDesk

To successfully find the most effective and productive Help Desk Software for your business, you should compare products available on the market. For example, here it is possible to match Re:Desk’s overall score of 8.0 against KronoDesk’s score of 6.5. You can also compare their general user satisfaction: Re:Desk (N/A%) vs. KronoDesk (100%). In addition, you can review their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the best software for your needs. It’s clear you have to know your particular requirements to realize which software meets those needs. Users who want to save some time or could use a Service Desk Software recommendation from our team might want to take a look at these top choices for this year: Freshservice, JIRA Service Desk, Samanage.
Software

Re:Desk

VS

KronoDesk

VS

Re:Desk screenshot KronoDesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$19.99

Price Scheme

Price Scheme

Monthly payment Monthly payment | One-time payment
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Easy Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • KronoDesk Email Integration Service
  • Other in-house downloads and integrations

 

Contact No.

Contact No.

1-866-572-5878
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about KronoDesk pricing
Vendor Email

Vendor Email

sales@inflectra.com
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Here is the KronoDesk cost information:

KronoDesk offers 8 pricing plans, details are described below.

Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.

Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month

3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month

5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month

10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month

20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month

50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month

100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month

 

Popular Clients

Popular Clients

Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Vendor's Address

Vendor's Address

8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, China, Germany, India, Japan
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

KronoDesk FEATURES

  • User-friendly web-based help desk ticket submission
  • Automated email notifications when tickets updated
  • Ticket tracking and history
  • Self support channels for end users who want to fix issues on their own
  • Customizable fields, status, priorities and workflows
  • Integrated dashboard for easy monitoring and management
  • Email and RSS subscription to threads, forums, and online communities
  • Knowledgebase with entries searchable via category and keyword
  • Integrated Screenshot capture tool
Customer Support

Customer Support

Ticket
Phone
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we presented in this comparison were taken from official vendor websites, marketing materials available online, actual experience from real users as well as our individual direct use of each service by an expert. We put a lot of effort to extensively test every product, therefore we not only test it on our own, but we also match our results with experiences of other people from the SaaS community.