What is better ProProfs Knowledge Base or Semantria? If you’re experiencing a tough time picking the right Customer Support Software product for your circumstances, we suggest that you compare and contrast the available software and discover which tool offers more advantages. For instance, here you can assess ProProfs Knowledge Base (overall score: 8.5; user rating: 100%) vs. Semantria (overall score: 7.2; user rating: 100%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current situation. Working with a clear table to compare their features will significantly boost the odds of obtaining the appropriate product for your company. Look closely at other factors of the software for example ease-of-use, flexibility, scalability, and pricing plans.
Users who want to save some time or want a Customer Support Software advice from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
If you test different Customer Support Software apps you shouldn’t only study their list of features and available pricing packages. Consider that the app must be adjusted to your work processes and company so the more flexible their offer the better. Explore what platforms are supported by ProProfs Knowledge Base and Semantria and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this could be a critical factor for many companies.
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