What is better Pointel Dynamic Contact Center Manager or contactSPACE? A sensible way to find the correct Customer Support Software product for your firm is to evaluate the solutions against each other. Here you can compare Pointel Dynamic Contact Center Manager and contactSPACE and see their capabilities compared thoroughly to help you pick which one is the more effective product.
Likewise, you can review their overall ratings, for instance: overall score (Pointel Dynamic Contact Center Manager: 8.0 vs. contactSPACE: 8.0) and user satisfaction (Pointel Dynamic Contact Center Manager: N/A% vs. contactSPACE: 100%). Browse through their distinctive features and similarities and find out which one outperforms the other. Similarly think about what your business will be in years to come; will your company outgrow the app in the next couple of years?
If you would like to quickly locate the optimal Call Center Software according to our review team we recommend you examine these products: Zendesk, JustCall, Freshdesk Contact Center.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Almost as important as features and customer support responsiveness are pricing packages offered by Pointel Dynamic Contact Center Manager and contactSPACE. Although price should not be the sole aspect it’s without a doubt a significant thing to consider. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up when your company develops. Be sure that you don’t select pricing plans that include complex tools that you won’t use and always try to contact with the vendor directly as enterprises can usually benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it feels like to work with Pointel Dynamic Contact Center Manager and contactSPACE.
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