What is better Pointel Dynamic Contact Center Manager or contactSPACE? Getting the right Customer Support Software for your company is complicated with various functions, options, and offers to choose from. However, using our website will make it possible for you to cut down the selection steps by displaying all key solutions in a single location.
As an illustration, you can contrast Pointel Dynamic Contact Center Manager and contactSPACE for their functions and overall scores, namely, 8.0 and 8.0, respectively. Likewise, you can see which software has better general user satisfaction rating: N/A% (Pointel Dynamic Contact Center Manager) and 100% (contactSPACE) to determine which one is better for your business. Don’t simply buy the service with the cheapest price, but the one that offers the best value.
Currently, the best products in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
In case you continue having doubts about which software will work best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how wide is its online presence.For example, if you check Pointel Dynamic Contact Center Manager LinkedIn page you’ll find out that they are followed by 1134 users. In case of contactSPACE the amount of followers on their LinkedIn page is 364.
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