What is better Pipedrive or Squaretalk? The perfect Customer Support Software is a program that can tackle your company’s specific requirements. It is possible to find which solution works really with your company if you review numerous products before you decide which one is the best.
As an example, Pipedrive and Squaretalk are scored at 9.4 and 8.5, respectively, for general quality and performance. Similarly, Pipedrive and Squaretalk have a user satisfaction rating of 100% and 97%, respectively, which suggests the general response they get from customers. Even better, reach put to a regular customer of the software and solicit their opinion regarding the application in question.
In the event you have to quickly identify the top CRM Software according to our review team we suggest you examine one of these products: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
No Customer Support Software will be able to cater to all the requirements of a company. While key functionalities of Pipedrive and Squaretalk should matter you should also carefully explore the integrations offered by a given service. Quote frequently you will already be making use of some other B2B software in your company and it’s always better to go with solutions that integrate well with each other. If you do that you will be able to guarantee an effortless transfer of information between your teams and software used, which can significantly reduce time wasted on migrating between one service and the next.
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