What is better PhoneBurner or VCC Live? When looking for the proper Customer Support Software for your business our recommendation is that you evaluate the characteristics, costs, as well as other critical info regarding the product and vendor. Here, you can check the parallels and differences between PhoneBurner (overall score at 8.8 and user satisfaction at 100%) and VCC Live (overall score at 8.4 and user satisfaction at 98%).
You can also look at their unique details, like functions, plans, pricing, conditions, etc. Similarly, read the terms carefully for information on hidden fees, like, setup fees, separate support plan, upgrade fees, disk space fees, and more.
We know that not all companies have the time to scrutinize dozens of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
If you continue having second thoughts about which product will perform best in your case it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular each solution is and how large is its online presence. For instance PhoneBurner Twitter account has currently 20158 followers. At the same time VCC Live Twitter is followed by 571 people.
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