DeskXpand
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Built-In Connectors
- SharePoint Connector
- Office 365 Connector
- Outlook Connector
- Active Directory Connector
- Shared Drives Connector
- User Management
- Content Editor
- Discussions and Conversations
- Blogs
- Polls
- Employee Directory
- Teams and Workgroups
- Document Management
- Lists
- Search
- Calendars
- Announcements
- Rooms and Reservations
- Reports and Analytics
- Custom Themes
- Alerts
Pricing Info
Pricing Info
Passageways OnSemble’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Integrations
Integrations
Passageways OnSemble supports the following integrations:
- SharePoint
- Office 365
- Microsoft Outlook
- Active Directory
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fidelity Bank, People's Utah Bankcorp, Simplicity Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An employee intranet platform and a suite of built-in apps for departments, workgroups, and teams of companies and organizations.
Company Email
sales@passageways.com
Contact No.
Company's Address
8 N 3rd Street
Lafayette, Indiana 47901
USA
Passageways OnSemble Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
sales@deskxpand.com
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
DeskXpand Comparisons
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In the event you continue having second thoughts about which solution will perform best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given service is and how big is its online presence. For instance, in case of Facebook Passageways OnSemble has 669 likes on their official page while DeskXpand profile is liked by 15 users.
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