What is better PaperSurvey.io or Nicereply? If you need to get a convenient way to learn which Survey Tools product is better, our proprietary system gives PaperSurvey.io a score of 8.0 and Nicereply a score of 8.5 for overall quality and performance. Furthermore, PaperSurvey.io is rated at 100%, while Nicereply is rated 88% for their user satisfaction level.
You can also evaluate their product details, such as features, tools, options, plans, prices, and much more. Check whether the solution can customize at least part of its processes to guarantee it matches your own business procedures.
At the moment, the most popular solutions in our Survey Tools category are: Qualtrics Research Core, Alchemer, Sogolytics.
PaperSurvey.io offers three pricing packages that primarily differs when it comes to the number of page uploads. All three packages allow for unlimited questions. Pricing is available in both monthly and yearly rates. Custom enterprise pricing is also available. Meanwhile, non-profit organizations can use PaperSurvey for free. Here are the pricing details:
STANDARD – $20/month or $200/year
Upload up to 1,000 pages/month
Handwritten text recognition (up to 3,000 fields/month)
Unlimited questions
5 surveys
12 question types
OMR (Optical mark recognition)
Web surveys
Dropbox Sync
Zapier
ENTERPRISE – $50/month or $500/year
Upload up to 5,000 pages/month
Handwritten text recognition (up to 9,000 fields/month)
Unlimited questions
Unlimited surveys
12 question types
OMR (Optical mark recognition)
Web surveys
Dropbox Sync
Zapier
Images
Remove PaperSurvey.io branding
Add your own logo
Prioritized data processing
ENTERPRISE PLUS – $125/month or $1,250/year
Upload up to 10,000 pages/month
Handwritten text recognition (up to 18,000 fields/month)
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
In case you are still having doubts about which software will perform best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular each software is and how wide is its online presence. For instance, in case of Facebook PaperSurvey.io has 2 likes on their official profile while Nicereply profile is liked by 509 users.
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