What is better Paldesk or LivePerson? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Paldesk earned 8.5 points, while LivePerson earned 8.8 points. At the same time, for user satisfaction, Paldesk scored 91%, while LivePerson scored 100%.
Details about their characteristics, tools, supported platforms, customer service, plus more are given below to provide you with a more accurate assessment. Don’t forget to choose only the tools that you need so as not to waste cash for tools which are redundant.
We know that not all businesses have enough time to test a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert.
Both Paldesk and LivePerson were tested by a panel of independent B2B experts who prepared a thorough study of all core aspects of every solution. Their final rating was prepared using our unique SmartScore model that gives an individual partial score to every factor like: main features, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only thing important to a company so we do our best to pay attention to all facets of a app prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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