Paldesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticketing
- Predefined Working Hours
- Manual Chat Transfer
- Mobile Application
- Widget Customization
- Mobile SDK
- Predefined Answers
- Multiple Channels
- Smart Routing
- Emojis
- Agent Chat
- Notifications
- Conversatoin History
- Multiple Agent Support
- Agent Support
- Prechat Question
- Position Select
- Color Select
- Multiwidget Support
- User Authentication
- Reporting
- Analytics
- Visitor Statistics
- Conversation Reports
- Filters
- Weekly Summary
- Desktop Application
- Web Application
- In-App Notifications
- Language
- Branding
- 24/7 Support
- User Identification
- Knowledge Base
- GDPR
- Cloud
Pricing Info
Pricing Info
Paldesk offers three plan tiers starting from $9. Custom enterprise pricing is also available.
Rookie – $9/agent/month (billed annually)
- 1 widget
- Pop-up
- Widget customization
- 5 feedback forms
Early Stage – $14/agent/month (billed annually)
- All Rookie plan features
- Unlimited widgets
- Widget triggers
- 1 knowledgebase
- 15 feedback forms
Rising Star – $22/agent/month (billed annually)
- All Early Stage plan features
- Ticketing system
- Unlimited knowledgebase
- Unlimited feedback forms
- Unlimited visitor overview
Custom – By quote
Integrations
Integrations
- Facebook Messenger
- Slack
- Wordpress
- PrestaShop
- Joomla
- Drupal
- Magento
- Zapier
- HubSpot
- MailChimp
- Squarespace
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TEDx, Zagreb
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Company Email
info@paldesk.com
Contact No.
Company's Address
Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer Service Quality Rankings
- Multi-Language Support
- Unlimited Chats
- Pageview Histories
- Pointers for Directing Visitors
- Mobile Chat Widgets
- Agent-to-Agent Chat
- Location-Based Customer Distribution
- Visitor Monitoring
- Chat Targeting
- Offline Contact Forms
- Time Charts
- Multi-Department Support
- Canned Responses Support
- Chat Transfer
- Spell Checker
- Emailed Daily Performance Reports
- Color-Coded Charts
- Chatlogs
- Hotkeys
- Blacklists
- Integrations
- Mobile Optimization
Pricing Info
JivoChat is available in the following payment plans
Free
- Unlimited chats and websites
- Customizable chat in 20 languages
- Desktop, Mobile and Browser agent apps
- 24/7 customer support
Professional – $10/agent/month
- Unlimited chats and websites
- Customizable chat in 20 languages
- Desktop, Mobile and Browser agent apps
- 24/7 customer support
- Proactively start chats using smart triggers
- Complete visitor info with social profiles
- Canned responses with an automatic helper
- Chat transfer between agents
- Monitor website visitors in real time
The Professional Plan features a free 14-days trial plan.
Integrations
JivoChat integrates with the following systems and applications:
- Google Analytics
- Shopify
- Joomla
- WordPress
- Magento
- amoCRM
- Ecwid
- Bitrix24
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bouncy Castle Network
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Company Email
info@jivochat.com
Contact No.
Company's Address
JivoSite, Inc.
525 W. Remington Drive
Sunnyvale, CA 94087
USA
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Every time you research different Customer Support Software services you shouldn’t simply analyze their list of features and available pricing plans. Keep in mind the app must be adjusted to your needs and business so the more flexible their offer the better. Find our what OSes are supported by Paldesk and JivoChat and make sure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and geographies are supported, because this could be a deal breaker for many companies.
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