Vivantio
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Inbound calls for customer service and support
- Outbound calls for sales, marketing, and data collection
- Productivity tools
- Workforce management and optimization
- Quality and customer experience management
- B2B sales platform
- Security and Compliance
- Web chat
- Social media communications (Facebook and Twitter)
Pricing Info
Pricing Info
OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:
Business – €39/user/month
- Inbound Campaigns
- Centralized Database
- Enhanced Caller ID
- IVR – interactive voice recognition
- Free Call Recording
- Skill-based & Data-driven Routing Using Full Context
- Virtual Hold & Prioritized Call-Backs
- Individual and Group Voicemail
- Advanced call control features
- Single Customer View Console
- Case Management & Agent Collaboration
- Multi-Option Transferring
- Reporting, Analytics, and Business Intelligence
- Multichannel ACD for Voice, Email, Chat, & Social
- Email ticketing / Auto-acknowledgement templates
- Automatic email and SMS template sending after the call
- Proactive Notifications
Enterprise – €69/user/month
- All Business features
- Voice of the Customer
- Net Promoter Score
- Predictive Dialer
- Proactive survey management tool for telemarketing surveys
- Mass email and mass SMS sending
- CRM for B2B clients
- Make calls and send emails from the system.
- Tasks creation and monitoring
- Client history including all communication channels in one place
- Priority based chat queue
- Customer interaction history. View what your customer did in the past.
- Setting a position of chat widget
- Customizable greetings
Integrations
Integrations
OXON integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Genesys
- Avaya
- Microsoft Dynamics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities.
Company Email
info@oxontech.com
Contact No.
Company's Address
Tumėno st. 4 – 54
LT-01109, Vilnius
Lithuania
OXON Comparisons
Popular OXON Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket templates
- Integrated interactive reports
- Data export (PDF, XML, CSV)
- Point-and-click codeless configuration
- Asset management/CMDB
- Custom reports builder
- Customizable views
- Active Directory/LDAP Integration
- Tasking
- Self-service web portal
- Interactive dashboards
- Incident management
- Automated escalation rules
- Problem management
- Change management
- Client management
- Knowledge base
- Service level management
- Asset audit trail
- Integrated reports
- Automated ticket routing
- Service Level Agreements (SLA)
- Business rules engine
Pricing Info
Vivantio is available as low as $42 per user per month. Pricing may be affected by various factors, including:
- The types of licenses you choose
- The number of technician licenses you need
- Discounts for non-profit or educational institutions
You can contact a member of the Vivantio solutions team to get exact pricing for your organization’s needs.
Integrations
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
- Azure Directory Sync
- Azure DevOps (VSTS)
- JIRA
- TFS
- Okta
- SCIM Provisioning
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Company Email
Sales@vivantio.com
Company's Address
Vivantio US East:
200 Portland Street
Boston, MA 02114
Vivantio Comparisons
Popular Vivantio Alternatives
If you are still having doubts about which product will work best for your business it may be a sensible idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how wide is its online presence.For instance, if you analyze OXON LinkedIn profile you’ll learn that they are followed by 21 users. In case of Vivantio the amount of followers on their LinkedIn page is 1335.
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